Refund & Return Policy
At Lolo’s Little Co., I want you to feel good about your purchase. If something isn’t right, please reach out and I’ll do my best to help.
Because Lolo’s Little Co. offers both digital and physical products, the refund process is a little different depending on what you purchased.
Digital Products
Digital products are delivered electronically and cannot be physically returned.
That said, I understand that sometimes a purchase simply isn’t the right fit. If you’re unhappy with a digital product, please contact me within 7 days of your purchase to request a refund.
Refund requests received more than 7 days after purchase may not be eligible for a refund.
Physical Products
If you would like to return a physical product, please contact me within 14 days of receiving your order.
To be eligible for a return:
The item must be returned in its original condition.
The item must not have been used, altered, or damaged after delivery.
Original packaging should be included when applicable.
You must contact Lolo’s Little Co. before sending your return.
Your refund will be issued after the returned item has been received and inspected.
Unless your order arrived damaged, defective, or incorrect, you are responsible for the cost of return shipping.
Original shipping charges are non-refundable.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged or defective, or you receive the wrong item, please contact me as soon as possible.
Include your order number and photos of the item or issue so I can help resolve it.
Depending on the situation, I may offer a replacement or refund.
Personalized & Custom Products
Because personalized and custom-made products are created specifically for you, they are generally not eligible for return or refund unless they arrive damaged, defective, or there was an error with your order.
Please double-check any names, wording, sizes, colors, or other personalization details before submitting your order.
Items That Cannot Be Returned
Returns or refunds may not be available for:
Personalized or custom-made products, except when damaged, defective, or incorrect
Physical products that have been used, altered, or damaged after delivery
Physical return requests made more than 14 days after delivery
Digital refund requests made more than 7 days after purchase
How to Request a Return or Refund
Please contact Lolo’s Little Co. at:
Please include:
Your name
Your order number
The product you purchased
The reason for your return or refund request
Photos if the item arrived damaged, defective, or incorrect
For physical products, please do not ship your item back until you have received return instructions from Lolo’s Little Co.
Return Shipping
If you are returning an eligible physical product because you changed your mind or no longer want the item, you are responsible for return shipping costs.
If the product arrived damaged, defective, or incorrect, please contact me before returning it so I can determine the appropriate next step.
Refunds
Once an eligible physical return has been received and inspected, I’ll let you know whether your refund has been approved.
Approved refunds will be issued to your original payment method.
Digital refunds approved under the 7-day policy will also be returned to the original payment method.
Please keep in mind that your bank, credit card company, or payment provider may need additional time to process and post the refund.
Questions?
If you have any questions about a purchase, return, or refund, please contact:
Lolo’s Little Co.
[email protected]
Last updated: August 20, 2026