Refund & Return Policy
At Lolo’s Little Co., I want you to feel good about your purchase. If something isn’t right, please reach out and I’ll do my best to help.
Because Lolo’s Little Co. sells both digital downloads and physical products, the process depends on what you purchased.
Digital Products
Digital products are delivered electronically. No physical item is shipped, so a digital product cannot be physically returned.
If you’re unhappy with a digital product, please contact me within 14 days of purchase to request a refund. Requests made more than 14 days after purchase may not be eligible.
Physical Products
If you would like to return a physical product, please contact me within 14 days of receiving your order.
To be eligible for a return, the item must be in its original condition and must not have been used, altered, or damaged after delivery. Please include the original packaging when applicable. Contact Lolo’s Little Co. before shipping anything back so I can provide return instructions.
Once an eligible return is received and inspected, I’ll let you know whether your refund has been approved.
Return Shipping
If you are returning an eligible physical product because you changed your mind or no longer want it, you are responsible for return shipping costs. Original shipping charges, if any, are non-refundable.
If your order arrived damaged, defective, or incorrect, please contact me before returning it so I can determine the appropriate next step.
Damaged, Defective, or Incorrect Orders
Please contact me as soon as possible if your order arrives damaged or defective, or if you receive the wrong item. Include your order number and photos of the item or issue. Depending on the situation, I may offer a replacement or refund.
Personalized and Custom Products
Personalized and custom-made products are generally not eligible for return or refund unless they arrive damaged, defective, or incorrect. Please check names, wording, sizes, colors, and other details before placing your order.
How to Request a Return or Refund
Use the Contact Us page and include your name, order number, product purchased, and reason for the request. If an item arrived damaged, defective, or incorrect, please include photos.
For a physical return, wait for return instructions before shipping the item.
Refunds
Approved refunds are issued to the original payment method. Your bank, card company, or payment provider may need additional time to post the refund.
Last updated: September 17, 2026